Car Repair
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Car Repairs/Servicing
When the part doesn’t meet any of these three rules:
If it has only been fitted a couple of weeks or you haven’t
had a reasonable opportunity to check it, you are probably
entitled to a refund for a fault, or a misdescription
or alternatively you may request a replacement.
If the fault is only minor and can easily be put right
it is reasonable to accept a repair. This won’t stop you
claiming a replacement or refund if the repair turns out
to be unsatisfactory.
If the parts have been fitted for longer than a couple
of weeks or you have had a reasonable opportunity to check
it, you are probably still entitled to a repair or replacement.
A repair should be carried out within a reasonable period
of time and without causing you significant inconvenience.
If this does not happen you are entitled to a replacement
or compensation. This could be a sum of money or the cost
of getting somebody else to complete the job.
If the part cannot be replaced or repaired economically
you are entitled to a refund. The trader may make a reduction
from the price you paid to allow for wear and tear. Remember,
if you are entitled to a refund, replacement, a repair
or compensation it is the trader who must sort out your
problem. The trader cannot tell you to go back to the
manufacturer.
ADDITIONAL WORK
If the trader has carried out extra work without your
permission, you don’t have to accept it.
So, you can either:
Accept the extra work was necessary and the extra cost
reasonable; or Ask the trader to remove or undo the extra
work where this is possible; or Negotiate a more reasonable
price or an acceptable solution.
IMPORTANT
Your rights cannot be taken away by anything written into
a notice, receipt, warranty or guarantee.
Fair wear and tear is not a fault.
You still have your rights where reconditioned or secondhand
parts are fitted, but these parts can’t be expected to
last as long as new ones. If your car is off the road
due to faulty repairs or servicing, you may be entitled
to a loan car or the cost of a hire car. These rights
also cover motor bikes, vans or caravans.
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